FAQ`s

How to place an order?

Simple, You can place an order through any of the following ways:

Website: www.theturkishwear.com

Select your favorite from our product range, add them to your cart, checkout and your order will be delivered to your doorstep.

• You will receive an email/SMS of sales invoice which verifies that we have received your order
• Your order will be confirmed via phone call by our Customer Service and proceeded for delivery
• You can also order on Instagram via direct messages with product                information, your address and contact details.

In how many days I receive my order?

You will receive your order in 2-3 working days.

How can I exchange?

You can exchange any items via contacting our 24/7 support team through given number. You will send the exchangeable items back and after inspection your items will be exchanged. Exchange is possible only in 7 working days.

DELIVERY

1. Do you ship internationally? 

Ans: Yes

1. Are the prices inclusive of delivery charges? -

Ans : No. The prices are exclusive of delivery and shipping charges.

1. How are the delivery charges calculated for international orders? -

Ans : Delivery charges for international orders vary according to the weight of parcel and the region of delivery.

PAYMENT

1. What payment options are available? -

Ans : Following are the payment options available to shop at our online store;

• Cash on Delivery (For domestic clients only)
• Online payment
1. What happens if my payment fails? -

Ans : The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service.

1. What does Cash on Delivery mean? -

Ans : If you choose Cash on Delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

1. Is Cash on Delivery service offered to international clients?-

Ans : No. It is a service offered only to domestic clients.

1. Can I get a refund? 

         Ans : You cannot get a refund for orders already payed for, however you can get your articles exchanged as per procedure explained in exchange process.

SECURITY

1. Is it safe to pay with credit/debit card? -

Ans : Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.

1. Is my personal information safe? -

Ans : Yes, your personal information is absolutely safe, please read our Privacy Policy.